Complaints process.

If you have a concern or complaint about a product or service provided by BMW Financial Services New Zealand, you should in the first instance contact the person who sold the product or provided the service.

If you don't think a satisfactory outcome has been achieved, contact BMW Financial Service’s Customer Support.

09 573 2535,, PO Box 9510 Newmarket Auckland 1150

If you're not satisfied with the response you receive from BMW Financial Services, or if we're unable to resolve the matter, either party may refer the dispute to the Financial Services Complaints Limited. Contact details of the dispute resolution scheme are: Phone 0800 347 257, Website, Business Address PO Box 5967, Wellington 6145

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